FAQ's

Delivery

We use Australia Post unless otherwise stated.

Australian deliveries will usually arrive within 5-7 working days. If the item hasn’t arrived within that time frame first contact your local post office and ask if it has been put aside waiting for collection before making any enquiries with the seller.

For orders outside Australia the goods are sent Registered International Airmail and may take 10-15 working days subject to the individual country. For all international orders, the purchaser is responsible for any local taxes or charges that may apply on receiving goods from outside their own country. If the item hasn’t arrived within the expected time first contact your local post office and ask if it has been put aside waiting for collection before making any enquiries with the seller.

General Product Advice

While every care is made in the preparation of these products and advice for their use, the seller can accept no responsibility for the consequences of any person using the products or following advice.

 

The purchaser should seek professional advice if they have any specific postural or health concerns

Iron Clad Guarantee

The Iron Clad 'satisfaction' Guarantee allows a purchaser to purchase and try the products for 90 days. If within that period, they are not satisfied with the level of relief achieved then simply return the product and packaging to the seller for a full refund of the purchase price. Any delivery costs or local taxes or charges incurred will not re-imbursed.

What Is The Warranty?

The products come with a 1-Year Full Performance Guarantee that covers any failures due to poor workmanship or materials during that period i.e. 1 year from the date of retail purchase.

 

The faulty item will be repaired or replaced with a new or refurbished model, without charge for parts or labor. Postage costs are not reimbursed and may also apply for the replacement. The warranty does not cover unauthorized repair, abuse, accident, misuse, rental or commercial use or if the products are used contrary to the provided instructions.